Cancellation Policy
Reschedule Policy: To reschedule, email us at crystalbayexuma@gmail.com and our team will see what is available or possible based on our availability and weather conditions. Cancellation Policy: All refunds will be issued in accordance with the applicable cancellation policy. In addition, a 4% non-refundable processing fee will be deducted from all refunded amounts to cover payment processing costs. Early Cancellations (at least 25 hours before Booking Date): If you cancel before 24 hours leading to your booking date, you will receive a refund totaling to 96% of the total amount paid. The processing fee of 4% is non-refundable for all payments made. Same-day Cancellation: You may cancel anytime before the booking date. If cancel on the booking date. that will be seen as a no-show which will incur 0% refund on all transactions. Cancellations within 24 hours of Booking Date: If you cancel 24 hours before your booking date and time, we have the right to retain 25% of the total amount paid.
Contact Details
Barraterre Dock, Rolleville, The Bahamas
19548304536
crystalbayexuma@gmail.com
Brown's Marine, Perry Brown, George Town, Exuma, The Bahamas
19548304536
crystalbayexuma@gmail.com
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Our Meetup Locations
Our Meetup Locations
To give you the best experience and minimize travel time on the water, our departure locations are tailored to the specific excursion you book. You will meet your captain and return to the same dock upon completion of your tour.
Barraterre Dock, Rolleville
Exclusive departure point for our Swimming with the Pigs tours, Exuma Cays island-hopping, and select fishing charters.
Brown's Marine, George Town
Exclusive departure point for our Harbor Tours and specific George Town fishing charters. Your exact departure location will be clearly listed on your selected service page and booking confirmation.
